Head of APAC Shareholder Services (VP I)

About the role

The Head of APAC Shareholder Services leads the APAC SHS function, delivering high-quality, scalable and risk-controlled shareholder servicing and client trading operations across the region. The role partners with Global SHS teams in North America and EMEA, and with local business, product, compliance, risk, technology and operations teams to drive operational excellence, business continuity, transformation and client service outcomes. It involves leading a geographically diverse team and keeping APAC aligned with global operating models.

Key responsibilities

• Lead, develop and inspire a diverse team of operations professionals, set performance objectives, run regular reviews and one-on-ones, build succession plans and support engagement and career growth.
• Oversee APAC Shareholder Services and Client Trading so transactions are accurate, timely and compliant with procedures and controls, meeting SLAs, regulatory requirements and client expectations.
• Act as the senior escalation point for operational issues and client concerns, and monitor capacity, workload and resource planning.
• Promote a strong risk culture, reduce errors and control deficiencies, document and review procedures, and oversee Operational Resilience and Business Continuity Planning.
• Drive transformation, automation and digitization, partnering with Technology, Operations Transformation and Global SHS teams, and establish and monitor KPIs and management reporting.
• Represent APAC SHS in global governance forums, align with North America and EMEA SHS leadership, and support new business, product launches and market expansion.

Required profile

• Bachelor's degree or equivalent experience.
• 10+ years of experience in investment management operations, transfer agency, shareholder services, client trading, fund operations or related fields.
• Proven people leadership experience managing regional or multi-location teams.
• Experience managing operational risk, controls and regulatory requirements, and leading operational transformation and automation initiatives.
• Preferred: experience in a global operating model, APAC market knowledge (Japan, Australia, Hong Kong, Singapore), ETF and transfer agency operations, and large-scale transformation or technology modernization programs.

Required skills

• Strong understanding of mutual funds, ETFs, shareholder servicing, client trading and fund operations.
• Understanding of technology-enabled operating models and operational transformation.
• Ability to use data and analytics to drive improvements; preferred experience with AI, machine learning, generative AI, intelligent automation or RPA.
• Preferred: data visualization tools such as Power BI, Tableau or Alteryx, and familiarity with AI governance and model risk management.