Field Service Manager

About the role

KONE is seeking a Field Service Manager to lead its Service Team in Sydney, NSW. In this leadership position you will oversee field operations, coordinate service activities and build strong customer relationships while ensuring technicians are well supported.

Key responsibilities

• Act as the primary point of connection for a portfolio of customers, providing clear, proactive communication.
• Plan, prioritize and coordinate maintenance and repair activities across the technician team.
• Lead day‑to‑day activities of an established team of technicians, including performance and development.
• Spend time in the field to build relationships and understand customer needs.
• Own customer relationships to support retention and long‑term growth of service partnerships.
• Identify opportunities to add value by aligning service delivery to evolving customer needs.
• Partner with internal sales and service teams to ensure seamless delivery of solutions.
• Use customer insight and feedback to drive continuous improvement.
• Champion safety, quality and consistent ways of working across the service team.

Required profile

• Experience in customer‑facing leadership roles within service, operations, facilities, construction or similar environments.
• Proven ability to build credibility, trust and long‑term relationships with customers.
• Outstanding communication skills with the ability to influence and align stakeholders.
• Confidence leading teams and delivering operational outcomes in a field or service environment.
• Ability to coordinate and prioritize field‑based activity to deliver safe, high‑quality outcomes.
• Strong customer mindset with high emotional intelligence.
• Sound commercial understanding of how customer experience drives business performance.
• Strong commitment to safety and doing things the right way.
• Full driver’s licence required.

What we offer

• Career progression opportunities in a global organisation.
• Access to world‑class learning and development programs.
• A supportive, high‑performing team environment.
• A total rewards package designed to recognise and motivate.
• The chance to work with cutting‑edge vertical transport technology on major, high‑visibility projects.