End User Services Engineer – Intune MDM (Melbourne)

About the role

As a member of the Service Desk team, you will be the first point of contact for technical support, providing remote troubleshooting, triage and resolution for enterprise customers. You will work both onsite and remotely to maintain a secure, reliable and productive workplace technology environment.

Key responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices and peripherals.
• Deliver onsite and remote assistance while meeting agreed service levels.
• Manage incidents, requests and service activities through ServiceNow.
• Administer Microsoft 365 environments and support user access and productivity services.
• Support Microsoft Intune‑managed devices, application deployments, compliance policies and endpoint management.
• Troubleshoot Windows 11 endpoint environments.
• Assist with Entra ID (Azure AD) user and device management.
• Oversee device deployment, asset lifecycle and hardware replacement.
• Build strong relationships with customer stakeholders and end‑users.
• Identify service improvement opportunities and contribute to continuous improvement initiatives.

Required profile

• Strong customer‑service mindset with solid technical foundations.
• Ability to thrive in a fast‑paced managed‑services environment.
• Organised, detail‑oriented and proactive problem‑solver.
• Hands‑on experience with Intune and Kandji MDM for cross‑platform devices.

Required skills

• Microsoft 365 administration
• Microsoft Intune endpoint management
• Windows 11 troubleshooting
• Microsoft Entra ID (Azure AD) knowledge
• ServiceNow or similar ITSM platform
• Kandji MDM experience
• ITIL Foundation (or equivalent)

What we offer

• Bonus leave including birthday, Canon Day and Kyosei Day.
• Training and development opportunities.
• Wellbeing benefits such as discounted health insurance and confidential counselling.
• Discounted Canon products and education assistance.
• Flexible working arrangements and an inclusive culture.