Delivery Solutions Consultant – Operations Lead

About the role

As a Delivery Solutions Consultant in our Industry Skills team, you'll be the operational heartbeat of our Practice, bringing order to complexity across our training, assessment, and consulting partnerships while contributing to projects that make a real difference. You will coordinate people, resources, schedules, communications and competing priorities to ensure every engagement is set up for success.

Key responsibilities

• Operational planning: coordinate people, resources, schedules, communications and competing priorities to ensure every engagement is set up for success.
• Stakeholder management: work closely with project managers, consultants, trainers and clients, creating confidence through proactive communication, strong organisation and attention to detail.
• Service delivery: anticipate challenges and opportunities, staying ahead of what's around the corner to keep operations running smoothly.
• Analytical thinking: embrace challenges and diverse ideas, engineering solutions with people and outcomes in mind.

Required profile

• Proven experience coordinating services, projects, programs or operations.
• Outstanding organisational skills and strong communication capability.
• Critical thinking and problem‑solving skills; proactive and takes ownership of quality outcomes.
• Professional pride in delivering quality outcomes.