Customer Solutions Consultant

About the role

Red Energy is seeking a Customer Solutions Consultant to be the voice of the company for its retail electricity customers. You will handle complex enquiries, diffuse challenging conversations and deliver clear, customer‑focused resolutions in a fast‑moving energy market.

Key responsibilities

• Manage a high volume of inbound calls, using active listening to identify core issues quickly.
• Navigate multiple internal systems to retrieve and update account information while ensuring compliance with company policies and regulations.
• Translate technical energy information into simple, understandable language for customers.
• Own the problem from start to finish, driving solutions and following up to ensure satisfaction.

Required profile

• At least 12 months of experience in a customer‑service or call‑centre environment.
• Empathetic, resilient and able to maintain a positive, professional attitude during difficult interactions.
• Strong analytical and problem‑solving abilities.
• Willingness to learn about the energy sector and continuously upskill.

Required skills

• Experience using customer‑service software and CRM platforms.

What we offer

• Hybrid work model after an initial 7‑week in‑office training (3 days office, 2 days remote).
• 30 weeks paid parental leave for primary carers and the option to purchase additional leave.
• KPI‑based performance bonus, staff discounts on major brands and access to an Employee Assistance Program.
• Opportunities for internal career development and cross‑team experience.