Customer Payment Specialist

About the role

Jetstar is seeking a Customer Payment Specialist to lead enhancements to card‑present payment solutions at airports and onboard. This 12‑month fixed‑term role focuses on improving the end‑to‑end customer payment experience while supporting strategic projects and operational efficiency.

Key responsibilities

• Own the end‑to‑end customer experience, processes and reporting for card‑present payments.
• Define product vision and roadmap for payment solutions across short, medium and long‑term horizons.
• Create and maintain process documentation, including SOPs.
• Identify and implement opportunities to improve processes, reduce costs and enhance internal efficiencies.
• Explore new revenue opportunities and use cases for card‑present payment solutions.

Required profile

• Strong interpersonal, written and verbal communication skills with the ability to influence and negotiate.
• Experience in card‑present payment solutions, including implementation and ongoing maintenance.
• Background in supplier/partner management and policy/process development.
• Proficiency with MS Office and ability to learn Jetstar’s standard software packages.
• Preferred experience with process improvement methodologies such as Lean Six Sigma.

Required skills

• Card present payment solutions
• MS Office
• Lean Six Sigma (process improvement)

What we offer

• Access to Qantas Group staff travel discounts.
• A dynamic, travel‑focused work environment.