Concierge Officer - NDIS Support Referrals

About the role

Ability Action Australia, one of the largest NDIS providers supporting over 10,000 participants each year, is growing and wants a proactive, people-focused person for its Concierge Team. You will take ownership of referrals, helping participants move forward with confidence and connect with the right support sooner. This is an office-based role in Penrith or Alexandria; please state your location in your application.

Key responsibilities

• Be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.
• Reach out early by phone, SMS and email.
• Guide conversations toward an appointment in a supportive way.
• Follow up to gather information and keep momentum.
• Manage referrals, updates and bookings in systems.
• Coordinate with clinicians to prioritise appointments.

Required profile

• Confidence speaking with people and guiding conversations with empathy.
• A proactive mindset, taking initiative and following things through.
• Comfortable working toward KPIs or activity targets.
• Strong communication and follow-up skills.
• Attention to detail when managing information and systems.

What we offer

• Meaningful work with visible impact every day.
• Career growth within Ability Action Australia and the wider MedHealth group.
• Ongoing training and development.
• Referral bonuses and corporate discounts (health insurance, gym memberships).
• Salary packaging, novated leasing and additional leave purchase options.