Clinical Site Associate

About the role

ICON is a global healthcare intelligence and clinical research organisation. As an office-based Clinical Site Associate in Sydney, you will support site management activities so that clinical trials are conducted efficiently, compliantly and to the highest quality standards. The role contributes to scientific operations, with responsibility for your own deliverables and close collaboration.

Key responsibilities

• Support site activation, including collecting, reviewing and tracking essential documents and approvals
• Maintain up-to-date site information and status in clinical trial management systems and trackers
• Assist CRAs and project teams with site communications, follow-up and resolution of site-level queries
• Coordinate logistics for site visits and meetings, including scheduling, documentation preparation and follow-up
• Ensure accurate filing and maintenance of documents supporting inspection and audit readiness
• Collaborate with internal stakeholders on timely site payment processing and issue resolution
• Contribute to process improvement and share best practices to improve site support efficiency

Required profile

• Bachelor's degree in life sciences, healthcare, business or a related field, or equivalent experience
• Initial experience in clinical research, administration or a similar regulated environment is preferred
• Strong organisational skills, able to manage multiple tasks, priorities and deadlines
• High attention to detail and accuracy in documentation and data entry
• Effective written and verbal communication, with a customer-focused approach to site support
• Willingness to travel approximately 10% of the time
• Legal right to work in the country where the role is based

Required skills

• Proficiency with MS Office
• Comfort working with electronic systems and databases
• Team collaboration and adaptability to changing priorities

What we offer

• Competitive base salary and performance-related incentives
• Health and wellbeing programmes, including medical, dental and vision coverage where applicable
• Retirement and pension plans, life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development through structured training and career pathways