Clinical Service Design and Implementation Lead

About the role

Bupa is strengthening its team during a major organisational transition, and is looking for a Clinical Service Design and Implementation Lead. This is a 6-month fixed-term contract starting early 2027, based in Canberra, Brisbane, Sydney or Melbourne, reporting to the Principal Clinical Lead. The role analyses current clinical services, identifies service gaps and develops endorsed approaches to operationalise targeted solutions across each clinical stream, keeping Operations, Clinical, Contract and Defence stakeholders aligned.

Key responsibilities

• Lead the design and optimisation of clinical services, models of care, clinical pathways, workflows and service delivery processes using evidence-based practice and person-centred design.
• Analyse existing clinical service arrangements to identify gaps, duplication, inefficiencies and opportunities for improvement.
• Develop and maintain clinical service documentation, workflows, pathways, protocols and operational processes.
• Identify clinical, workforce, operational, technology, training and governance requirements for effective service delivery.
• Manage delivery against agreed scope, timelines, budget, resources, quality standards and performance expectations.
• Ensure compliance with clinical governance frameworks, professional standards, contractual obligations, legislation and policies.
• Promote quality, safety, equity, access, continuity of care and positive member experiences.
• Monitor and report progress, performance, risks, issues and dependencies, and recommend mitigation strategies.
• Support change management, staff education, training, communications and evaluation of service outcomes.
• Engage with the Principal Clinical Lead, GM Clinical Operations and Governance, Defence stakeholders, clinical SMEs and other teams to maintain alignment.

Required profile

• Minimum 8 years of substantial clinical practice experience and 5+ years in clinical service delivery or healthcare management.
• Demonstrated experience in clinical service design, models of care, clinical pathways, quality improvement or service implementation.
• Experience in project, program, service design or change management, ideally in Defence healthcare or complex, multidisciplinary, contracted or geographically dispersed settings.
• Tertiary qualification in a relevant clinical discipline (Nursing, Allied Health, Pharmacy or similar) with current unrestricted AHPRA registration or relevant professional accreditation.
• Australian citizenship and eligibility to obtain and maintain a Baseline Security Clearance.
• Postgraduate qualifications in health leadership, healthcare management, public health, clinical governance, quality and safety, project management or service design are desirable, as is a strong understanding of the ADF Health System.

Required skills

• Strong knowledge of clinical governance, risk management, quality and safety, and evidence-based clinical practice.
• Professional judgement, systems thinking, problem-solving and commercial awareness.
• Excellent written and verbal communication, including stakeholder engagement, detailed reporting and implementation documentation.