Claims Governance & Risk Specialist

About the role

TAL, a life insurer backed by Daiichi Life, is looking for a Claims Governance & Risk Specialist in Sydney. Working at the centre of the Claims function, the role strengthens risk and governance practices so that claims decisions are compliant and consistent across all channels and portfolios, supporting TAL's purpose of helping Australians live better lives.

Key responsibilities

• Provide risk and governance insights that enable compliant, commercially sound claims decisions.
• Identify and address risk trends, delivering recommendations that strengthen claims practices.
• Drive continuous improvement by partnering with stakeholders to improve processes, controls and training.
• Enhance complaints outcomes by analysing trends and improving resolution approaches and capability.
• Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation.
• Support risk culture by helping teams identify, manage and monitor risk and compliance.

Required profile

• Demonstrated experience in risk, compliance or technical claims within a regulated environment.
• Strong understanding of life insurance frameworks, claims handling and regulatory requirements.
• Proven ability to influence stakeholders and build relationships across all levels.
• Collaborative team player with a proactive mindset and commitment to continuous improvement.

Required skills

• Ability to analyse problems and deliver practical solutions that improve processes and outcomes.
• Confident communication, able to turn technical concepts into clear, meaningful insights.

What we offer

• Flexible and blended ways of working.
• Learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program, wellbeing resources, annual flu vaccinations and health initiatives.
• Paid parental leave, wellbeing leave, community leave and purchased leave options.
• TAL Rewards Plus with discounts at hundreds of retailers and services.