Business Improvement and Performance Team Leader

About the role

Western Power is looking for a Business Improvement and Performance Team Leader to lead a multidisciplinary team within its Major Customer Connections function. The role sits in the Perth office and focuses on improving how the company plans, measures, monitors and reports on connection services, bringing together process improvement, data and performance insights, change and digital capability to make better decisions and deliver better outcomes for customers.

Key responsibilities

• Lead and develop a team across business improvement, change management, performance reporting and analytics.
• Drive continuous improvement of business processes, service performance, operational efficiency and customer outcomes.
• Shape performance reporting, KPI frameworks, dashboards and analytics, turning complex information into clear insights for operational and senior leadership.
• Partner with technical, operational and business stakeholders to identify and implement practical, sustainable improvements.
• Build relationships and influence stakeholders so they buy into new processes, tools and ways of working.
• Lead change activities that support adoption of new processes, systems and ways of working.
• Support the development and management of digital tools and products that improve workflows and reporting.
• Set up process governance, standards and improvement frameworks, and embed governance, risk management and compliance.
• Monitor business performance and service effectiveness, spotting emerging issues, risks and opportunities.

Required profile

• Diploma or tertiary qualification in Business, Project Management, Change Management (e.g. Prosci or equivalent) or a related discipline.
• Demonstrated experience leading teams in business improvement, operational excellence, process management, change management, performance reporting or business analytics.
• Experience leading organisational change and supporting adoption of new systems and processes.
• Track record of improvement initiatives with measurable operational and customer outcomes.

Required skills

• Performance reporting, KPI development and data analytics, able to turn complex information into clear insights.
• Knowledge of continuous improvement methodologies, process optimisation and performance management.
• People leadership, stakeholder engagement and influencing skills.
• Commercial, strategic and business acumen.

What we offer

• Flexible work arrangements, including part-time work and working from home.
• Up to four extra weeks of leave per year and three wellness leave days.
• Salary packaging, social club activities and discounted health insurance and gym membership.
• Employee recognition and benefits programme.
• End-of-trip facilities at the Perth office and South Metro Depot.
• 22 weeks paid parental leave and 5 days of First Nations cultural leave.