Banking Consultant – Part‑time (Figtree, NSW)

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will deliver a seamless branch experience, meeting each customer’s end‑to‑end financial needs and promoting digital solutions. The role is based in the Figtree branch and focuses on high‑quality service that turns customers into strong advocates for ANZ.

Key responsibilities

• Provide customers with a seamless branch experience by handling transactions, conducting needs‑based conversations and educating them on digital solutions.
• Act as a role model and peer coach within a collaborative team to deliver the best possible customer experience.
• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Participate actively in bank programs and initiatives.
• Take responsibility for ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus – retail experience is an advantage.
• Experience using and promoting technology, with working knowledge of digital channels.
• Ability to multi‑task and adapt to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance requirements.
• Excellent communication and interpersonal skills.