Administration Officer – Contact Centre (Temporary)

About the role

A vocational education provider is hiring temporary Administration Officers to support its Mooloolaba campus during a peak business period starting 7 December 2026. The work is in a contact centre, Monday to Friday on a rotating roster between 8.00am and 6.00pm, 36.25 to 38 hours per week, with some overtime possible during peak call times. Pay is $42.20 per hour plus superannuation.

Key responsibilities

• Handle inbound calls and respond to emails about courses, enrolment processes and payments
• Promote the organisation's products and services proactively to increase conversions
• Coordinate customer service requests and transactions, giving general information and professional advice
• Process high volumes of enrolments and eligibility checks
• Meet individual key performance indicators such as adherence and data quality

Required profile

• Strong previous contact centre customer service experience
• Passion for customer service and a genuine interest in helping people
• Desire for learning and ongoing self-education
• Ability to work through problems and provide solutions
• Team player who can work autonomously while handling individual phone service
• Willingness to commit to every day of the assignment

Required skills

• Inbound sales experience is desirable
• Ability to pick up and use multiple systems on each call

The positions run through to the end of January 2027, pending business needs and performance, with a 1-2 week gap around Christmas. Leave is not granted during the temporary assignment because of training requirements and on-the-job support. Applicants should submit an up-to-date resume and complete contact details through the online application.