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Skills
Experience
Customer Retention & Customer Support Specialist
Win-Win Media Agency
2023-03 -
Managed retention and support for three online gaming and betting platforms (Melbet, 1Xbet, AfroPari), handling ~5,000 outbound calls, 4,000 SMS and 2,000 push notifications per month. Conducted win‑back campaigns for inactive users, performed first‑payment follow‑ups, and resolved payment issues (failed deposits, delayed withdrawals) by troubleshooting and escalating to technical teams. Collected customer channel preferences and produced reports guiding communication strategies across 12+ African markets. Utilised a B2B CRM and Zendesk live chat in a fully remote, KPI‑driven environment.
Outbound Call Center Agent (telecom campaigns)
VIP Call Center
2021-01 - 2022-03
Conducted outbound telemarketing campaigns for Orange France, contacting customers and prospects in France and Belgium to promote mobile, data, TV and handset offers. Managed call scripts, handled objections, and recorded outcomes in the call centre system, contributing to lead generation and sales targets.
Languages
Francais
fluent
English
fluent
Last updated: 7 hours ago