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Skills
Experience
Helpdesk Practical Experience
3 Sixty Health
-
Provided first‑line support to end users, logging and resolving tickets using standard ITSM tools. Assisted with troubleshooting hardware, software and network issues, escalating complex cases to senior technicians. Gained hands‑on experience with Windows operating systems, Office 365 and basic remote support utilities. Developed communication skills by interacting with diverse users and documenting solutions for knowledge‑base articles.
Participant – Six‑Month Caregiver Network‑ER Programme
Seriti Institute, Ekurhuleni
2022-05 - 2022-09
Completed a structured six‑month programme focused on community health support and emergency response. Engaged in teamwork, client interaction and basic data collection, reinforcing problem‑solving and interpersonal skills. Applied organisational procedures and reporting standards, preparing for future roles requiring reliability and stakeholder communication.
Education
Information Technology System Development – NQF Level 4 (certificate pending)
Languages
English
fluent
isiZulu
fluent
Last updated: 8 hours ago