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Senior Business Analyst

ANZ Banking Group Limited · Docklands

Permanent Senior 🇬🇧 English
Jira Confluence

Job description

About the role

As a Senior Business Analyst you will help ANZ improve its end‑to‑end complaints management, enabling the bank to spot issues earlier, act consistently and build greater trust with customers.

Key responsibilities

  • Analyse and optimise customer journeys and experiences related to complaints handling.
  • Apply functional expertise in Business Analysis, Change Management, Business Process Architecture and related disciplines.
  • Use data‑driven techniques to explore customer needs, develop innovative solutions, test outcomes and iterate.
  • Collaborate across cross‑functional teams to ensure consistent execution and delivery.

Required profile

  • Strong ability to leverage data and insights to design and deliver solutions.
  • Flexible and adaptable in ambiguous, fast‑paced environments.
  • Execution‑focused mindset with autonomous decision‑making and clear communication.
  • Experience with Agile ways of working, including use of Jira and Confluence.
  • Deep business analysis skills, including elicitation, requirement definition and problem‑solving.

Required skills

  • Jira
  • Confluence

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec ANZ Banking Group Limited.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Le contrat proposé est un Permanent basé à Docklands.

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Published 3 weeks ago

Expires 1 month from now

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ANZ Banking Group Limited

Docklands

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