Operations Manager - Bupa Medical

About the role

Bupa Medical is looking for an experienced Operations Manager to oversee the operational efficiency, financial performance and overall success of a group of Medical Centres. The role works closely with the National Operations Manager and the wider Bupa Medical team, supporting and leading Practice Managers to maximise profitability, retention, revenue growth and customer satisfaction. It is a full-time permanent position based in Melbourne, with travel required to centres across Victoria, Queensland and the Northern Territory.

Key responsibilities

• Lead initiatives to improve centre performance and cost efficiency, increasing clinician utilisation, patient volume, GP engagement and operational effectiveness at site and regional levels.
• Develop strategies to optimise network performance and reduce costs, and run targeted interventions to attract and retain GPs.
• Set KPIs for each clinic and coach and support teams; mentor Practice Managers and conduct regular performance reviews and goal setting.
• Help centres meet accreditation standards and comply with regulatory and Bupa standards.
• Act as primary relationship manager for self-employed GPs, working with recruitment colleagues to engage and onboard new GPs.
• Standardise processes, monitor satisfaction, feedback and reviews, and act quickly on issues affecting patient care.
• Develop and manage annual clinic budgets, analyse financial data to improve revenue and reduce expenses.
• Work with the National Operations Manager and leadership team on business strategies and change initiatives, and represent Bupa Medical at meetings, conferences and events.

Required profile

• Proven leadership experience in healthcare, including multi-site management or a similar role.
• Bachelor's degree in business, Healthcare Management or a related field (desired but not essential).
• Demonstrated ability to develop and motivate high-performing teams.

Required skills

• Excellent communication, interpersonal and relationship-building skills with a customer-centric approach.
• Solid understanding of healthcare industry trends, regulations and best practices in primary healthcare.
• Analytical mindset and data-driven decision-making.
• Financial acumen and a solid commercial mindset.

What we offer

• A competitive salary and a range of Bupa benefits.
• Flexible working and work-from-home arrangements.