Mandarin Medical Information Specialist

About the role

ProPharma, a specialist provider of life sciences services to pharmaceutical, biotech and medical device organisations, is seeking a Mandarin-speaking Medical Information Specialist to support its Mainland China business. The role is based in Australia and works remotely, with a schedule aligned to Mainland China business hours (UTC+8). It involves answering medical and safety information requests in Mandarin and English, using approved scientific resources and quality processes.

Key responsibilities

• Handle medical and safety enquiries from healthcare professionals, patients and other stakeholders by telephone, email and approved digital channels, giving clear and empathetic responses.
• Provide accurate, balanced information in Mandarin and English using approved product information, standard responses, scientific literature and client resources.
• Translate and proofread medical correspondence and documents between English and Mandarin, keeping clinical meaning and quality.
• Identify, document and escalate adverse events, pregnancy reports, special situations and product quality complaints under ProPharma procedures and client requirements.
• Record enquiries and actions in enquiry handling systems, meet service deadlines, check quality of responses, translations and safety records, and follow regulatory standards, SOPs and data privacy requirements.

Required profile

• Native-level professional Mandarin, spoken and written Simplified Chinese.
• Professional English fluency and accurate translation between English and Mandarin.
• Degree in pharmacy, nursing, life sciences, pharmacology or a closely related healthcare discipline (or equivalent).
• Currently residing in Australia, with citizenship, permanent residency or a qualifying long-term visa allowing unrestricted full-time work without employer sponsorship; student and temporary graduate visas do not qualify.
• Ability to work hours aligned with Mainland China business hours (UTC+8).

Required skills

• Attention to detail, computer literacy and professional telephone communication.
• Ability to follow quality and safety processes.
• Highly valued but not required: professional Cantonese, prior medical information or pharmacovigilance experience, and familiarity with adverse event reporting or medical enquiry systems.