Internal Sales Representative - Civil & Infrastructure

About the role

A respected supplier to the civil infrastructure sector, based in Melbourne's south-eastern suburbs, is looking for an internal, office-based sales representative. The role centres on an established pipeline of warm leads, enquiries and quoted opportunities, working closely with engineering, operations and project teams who support you on the technical detail.

Key responsibilities

• Make warm outbound calls to existing leads, past customers and enquiries to identify and progress opportunities
• Follow up quotes and tenders promptly and consistently, and convert them into orders
• Manage and prioritise an active pipeline, keeping every opportunity moving with clear next steps
• Build strong phone and email relationships with customers across Victoria
• Work with internal technical and operations teams to prepare quotes and answer product questions
• Identify upsell and repeat-business opportunities within existing accounts
• Keep accurate, up-to-date CRM records and report on pipeline activity and conversion

Required profile

• Experience in internal sales, inside sales, sales support or a similar phone-based sales role
• Confident and persuasive on the phone, with a genuine enjoyment of outbound calling
• Highly organised, with disciplined follow-up habits and strong attention to detail
• Motivated by targets and comfortable being accountable for conversion results
• Able to learn technical products and explain them clearly to customers
• Team player who works well with sales, operations and project colleagues
• Experience in construction, civil infrastructure, building products, plumbing, water, drainage or another technical, project-based market is highly regarded; candidates with strong internal sales experience from other industries are encouraged to apply

Required skills

• Familiarity with quoting, tenders or project tracking
• Comfortable using a CRM and standard office software

What we offer

• Full-time role with a competitive salary
• Performance bonus linked to sales results
• A warm, established pipeline to work from
• Supportive internal technical and operations teams
• The chance to make a visible impact on revenue growth