Housing Operations Manager

About the role

YWCA Australia is looking for an experienced people leader to lead a team of Community Housing Officers in South Melbourne. The role delivers high-quality tenancy and property management services to residents, clients and the wider community, combining operational expertise with coaching and team development. It suits someone who balances strategic priorities with day-to-day leadership and wants to shape the resident experience and build community partnerships.

Key responsibilities

• Lead a team of Community Housing Officers
• Deliver tenancy and property management services to residents, clients and the community
• Ensure services are delivered in line with legislative requirements, organisational policies and values
• Coach and develop the team and strengthen housing outcomes for residents

Required profile

• Experience leading and coaching teams
• Expertise in community housing, tenancy management and property operations
• Ability to balance strategic priorities with operational leadership
• Confident building partnerships and working flexibly across teams and regions
• Appreciation of continuous learning and capability building

The organisation welcomes applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability and culturally and linguistically diverse backgrounds. Preferred candidates must complete pre-employment screening, including a working rights declaration, medical and pre-existing injuries declaration, a valid driver's licence, a valid state-based Working with Children Permit (or willingness to obtain one) and a nationally coordinated criminal history check.

What we offer

• $125,000 per annum plus superannuation
• Up to $18,550 in salary packaging benefits
• Paid parental leave
• Ongoing learning, development and career growth
• Flexible hybrid working (office and remote)

Applications close at the end of the day on 22 November 2026, with early applications given priority consideration.