Funeral Director's Assistant

About the role

Mayday Recruitment is recruiting a Funeral Director Assistant in Cairns, Queensland, on a permanent basis. The role is hands-on and covers all areas of funeral operations, including funeral services, transfers, mortuary support and cremation operations. It suits someone who is compassionate and reliable and wants to support families during some of life's most important moments.

Key responsibilities

• Assist Funeral Directors with the preparation and delivery of funeral services
• Support families, visitors and stakeholders with empathy and professionalism
• Conduct transfers of deceased persons between hospitals, aged care facilities, private residences and other locations
• Assist in the mortuary, including preparation, dressing, presentation and respectful care of deceased persons
• Support cremation operations and related activities as required
• Prepare vehicles, coffins, nameplates and service areas to a high standard
• Help with day-to-day branch operations and service delivery
• Work an on-call roster to cover after-hours transfers and operational needs
• Ensure compliance with company policies, procedures and workplace health and safety requirements

Required profile

• Current unrestricted driver's licence
• Strong customer service and communication skills
• Compassionate, professional and respectful approach when supporting grieving families
• Comfortable working in an environment involving death, grief and deceased persons, and in a mortuary when required
• Ability to perform manual handling tasks and meet the physical demands of the role
• Strong attention to detail and ability to follow procedures and instructions
• Ability to work independently and as part of a team

What we offer

• A diverse role across funeral operations, in an essential services industry
• Meaningful work supporting families and the local Cairns community
• Permanent, stable position with comprehensive training and ongoing development
• Supportive team culture with long-term career progression opportunities