Duty Manager - Boutique Hotel, Sydney

About the role

A boutique hotel in Darling Harbour, Sydney, is looking for a full-time Duty Manager to join its Front Office leadership team. This hands-on role suits someone who enjoys being visible on the floor, creating exceptional guest experiences and supporting smooth hotel operations. As a key leader on shift, you will oversee Front Office activities, support the team and ensure every guest receives personalised service.

Key responsibilities

• Lead Front Office operations and act as the key leader on shift
• Support, coach and motivate the team to deliver exceptional guest experiences
• Create genuine connections with guests and ensure memorable stays
• Manage guest feedback and service recovery
• Support reservation accuracy and help maximise hotel revenue opportunities
• Coordinate with all hotel departments for seamless daily operations
• Contribute to a positive, collaborative team culture
• Assist with rostering, planning and operational requirements, and be flexible to support the wider team

Required profile

• 2-4 years of experience in hotel operations, with previous leadership or supervisory experience
• Passion for hospitality and creating exceptional guest experiences
• Confident communication with guests and team members at all levels
• Calm, adaptable and solution-focused in a fast-paced environment
• Available to work a part-time rotating roster, including evenings, weekends and public holidays

Required skills

• Working knowledge of hotel PMS systems; Opera Cloud experience highly regarded

What we offer

• Global accommodation and F&B discounts
• Training through the LearnYourWay platform
• Recognition of service anniversaries and tenure milestones