Customer Service Officer

About the role

This Customer Service Officer position is based in Footscray, Victoria, within MEGT's Employment Services Division, which removes barriers and creates sustainable employment opportunities for job seekers. The officer delivers a high-quality experience to job seekers while supporting the delivery of the Workforce Australia contract. It is a max-term opportunity until April 2027, providing support while an existing team member is on secondment.

Key responsibilities

• Serve as the first point of contact for the site, handling face-to-face, phone, email and online enquiries
• Work closely with the Site Lead and team to ensure smooth day-to-day site operations
• Support the delivery of the Workforce Australia contract

Required profile

• Experience in customer service and administration
• Demonstrated ability to build positive relationships with stakeholders
• Proven experience exceeding customer service standards
• Previous experience in an administrative environment is desirable

Required skills

• Excellent oral and written communication skills
• Confidence handling enquiries face to face and managing competing priorities
• High computer literacy
• Ability to work efficiently autonomously

What we offer

• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Extra annual leave that can be bought or cashed out, plus 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development and study support
• Discounts on travel, retail, entertainment and health insurance
• Employee Assistance Program (including Nurse on Call)