Customer Service Agent (Full‑Time)

About the role

Honey Birdette is seeking a full‑time Customer Service Agent to deliver a red‑carpet online experience for its luxury lingerie customers. You will join a vibrant team, guiding shoppers through product selections and ensuring every interaction reflects the brand’s bold, empowering ethos.

Key responsibilities

• Manage ticket requests via the Zendesk portal, meeting KPI targets.
• Educate and guide customers toward products that match their needs.
• Communicate with customers through chat, phone, email and other online platforms.
• Provide additional support tasks as required, collaborating with broader teams.

Required profile

• Minimum 2 years experience in retail or online customer service.
• Customer‑experience driven with strong communication skills.
• Positive, bubbly attitude and open‑minded approach.
• Proven ability to work in a fast‑paced environment and achieve KPIs.
• Comfortable handling multiple systems simultaneously.
• Capable of de‑escalating situations and turning negatives into positives.
• Calm under pressure, meeting deadlines reliably.
• Effective both autonomously and as part of a team.

Required skills

• Zendesk

What we offer

• Hybrid working – 3 days in the office, 2 days remote.
• Birthday, wellness and parental leave.
• Generous product discounts.
• Convenient Sydney CBD office location.
• Equal‑opportunity, inclusive workplace culture.