Account Operations Manager – Multi‑Site Hospitality

About the role

Sodexo is seeking an experienced, hospitality‑focused Account Operations Manager to lead the delivery of services across a portfolio of Global Strategic Accounts in Sydney and NSW. The role will oversee multi‑site operations, ensuring safety, compliance and premium client experiences in corporate environments.

Key responsibilities

• Lead multi‑site operations to deliver safe, compliant, high‑quality services across all contracts.
• Build strong client relationships and act as the key operational point of contact.
• Drive hospitality, culinary and workplace experience standards across all sites.
• Support financial performance through budgeting, forecasting, cost control and operational efficiencies.
• Conduct regular site visits, audits, reporting and continuous improvement initiatives.
• Lead, coach and develop diverse site‑based teams while supporting mobilisation and growth opportunities.

Required profile

• Proven leadership experience within multi‑site outsourced services, hospitality or corporate environments.
• Strong hospitality and culinary operations experience, including catering, food services or workplace hospitality.
• Genuine passion for people leadership, customer service and premium client experiences.
• Strong commercial acumen with experience managing budgets, P&L and operational performance.
• Excellent communication, stakeholder management and relationship‑building skills.
• Relevant qualifications or equivalent industry experience in hospitality, facilities management, culinary operations or contract management.

Required skills

What we offer

• Competitive salary package with performance‑based incentive up to 10% of annual salary.
• Career development and progression opportunities.
• Exposure to high‑profile global corporate clients.
• Flexible and dynamic work environment.
• Employee benefits and recognition programs.
• Collaborative and inclusive culture.