Account Manager - Packaging & FMCG

About the role

A well-established organisation in the packaging and manufacturing industry is looking for an experienced Account Manager in Dandenong / Kilsyth, Melbourne. This is a relationship-focused role, about 90% account management and 10% business development, with an existing customer portfolio. Candidates from packaging or FMCG backgrounds are welcome.

Key responsibilities

• Manage and nurture an established portfolio of customer accounts and act as the key point of contact for customers.
• Understand customer requirements and ensure a high level of service and satisfaction.
• Identify opportunities to grow existing accounts and generate additional revenue.
• Work with internal sales, operations and production teams so customer expectations are met.
• Manage pricing, quotations, contract renewals and customer enquiries.
• Resolve customer issues proactively and identify new business opportunities where appropriate.

Required profile

• Proven experience in account management, ideally in packaging, manufacturing or FMCG.
• Strong relationship management skills with a customer-first approach.
• Ability to manage multiple accounts and maintain high customer satisfaction.
• Commercial awareness, including pricing and customer negotiation.
• Willingness to learn technical packaging products and solutions; previous packaging experience is highly regarded but not essential.

What we offer

• Permanent, full-time position.
• $120K package including super, plus car.
• Dandenong / Kilsyth location with an established customer portfolio and minimal cold business development.
• Supportive team environment within an established business.