Account Manager – Melbourne

About the role

EatClub is scaling rapidly in Melbourne and needs a proactive Account Manager to act as the "mayor" of a portfolio of restaurant partners. You will own relationships, use data to guide decisions, and help venues increase foot traffic and revenue.

Key responsibilities

• Visit and build strong relationships with restaurant partners across the territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and proactively reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Spot and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk‑based planning and analysis.
• Provide feedback and contribute ideas to improve account‑management processes and reporting.

Required profile

• Experience in account management or client success, preferably with hospitality or restaurant partners.
• Strong commercial judgment and data‑driven decision‑making.
• Ability to work autonomously while collaborating with internal teams.
• Proactive, consultative approach to reducing churn and driving growth.

Required skills

What we offer

• Opportunity to shape the Account Management function in a high‑growth, international scale‑up.
• Collaborative culture that values thoughtful execution and continuous improvement.
• Exposure to a fast‑expanding market with over 4,000 venue partners.