Operations & Systems Administrator

About the role

The Operations & Systems Administrator provides essential administrative and operational support to the Operations division and the wider McLardy McShane Partners network. Reporting to the National Operations Manager and Operations & Systems Coordinator, you will ensure day‑to‑day operational tasks, system administration, onboarding, data maintenance and business support run smoothly.

Key responsibilities

• Deliver daily administrative assistance to the Operations team and broader business.
• Coordinate workflow, monitor operational inboxes, and track task completion against deadlines.
• Maintain operational records, reports, templates and documentation.
• Support user administration across platforms such as WinBEAT, INSIGHT, OfficeTech, Organise IT, SCTP and Steadfast Apps.
• Set up user accounts, permissions, email groups, templates and system access requests.
• Assist with onboarding and off‑boarding of Authorised Representatives and staff, including system access, inductions and checklist management.
• Update insurer information, referrer details, policy classes, commission structures and document templates.
• Provide first‑level system support and escalate complex issues as needed.

Required profile

• Highly organised and hands‑on with a strong focus on operational efficiency.
• Excellent communication skills to liaise with internal staff, joint‑venture partners, insurers and external service providers.
• Ability to manage multiple tasks, meet deadlines and maintain accurate records.
• Proactive attitude toward continuous business improvement.

Required skills

• Experience with WinBEAT.
• Experience with INSIGHT.
• Experience with OfficeTech.
• Experience with Organise IT.
• Experience with SCTP.
• Experience with Steadfast Apps.

What we offer

• Opportunity to develop expertise in operational systems, insurance broking support and business operations.
• Collaborative environment with exposure to a broad network of partners and stakeholders.