Guest Services (Front Desk) Attendant

About the role

Join the Guest Services team at NRMA Treasure Island Holiday Resort and be the first point of contact for families enjoying their stay. This permanent part‑time position offers a minimum of 20 hours per week across a flexible 7‑day roster, providing a dynamic front‑office environment where no two days are the same.

Key responsibilities

• Deliver warm, memorable arrivals and departures through seamless check‑in and check‑out experiences.
• Manage reservations, guest enquiries and phone calls with confidence and care.
• Provide helpful local recommendations and personalise each stay.
• Ensure guest accounts are accurate and process transactions efficiently.
• Collaborate with team members to ensure smooth shift handovers and consistent service.
• Assist in various operational tasks as needed, maintaining a hands‑on approach.

Required profile

• Genuine passion for delivering exceptional guest experiences.
• Previous front‑office, reservations or hospitality experience, preferably in a holiday park or resort.
• Strong multitasking abilities and calmness in a fast‑paced environment.
• Excellent communication skills with a friendly, approachable style.
• Flexibility to work weekends, public holidays and peak periods.

Required skills

• Experience using Newbook or a similar reservations system (preferred).

What we offer

• Progressive flexibility, leave and well‑being benefits, including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership with roadside assistance and discounts on groceries, movies, gyms, attractions and more.
• Discounts on NRMA personal insurance products such as car, home and travel.
• Opportunities to grow, progress or relocate within the NRMA Group.