Guest Service Agent

About the role

As a Guest Service Agent at Kings Canyon Resort you will be the first point of contact for guests, delivering a memorable and enjoyable stay in the heart of the Australian outback.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures and handle enquiries.
• Operate the front‑desk system, process reservations and coordinate with housekeeping.
• Provide information about the resort, tours and local attractions.
• Perform manual handling tasks, including lifting up to 20 kg and using basic equipment.
• Maintain a clean and organized reception area and adhere to health‑and‑safety standards.

Required profile

• Previous experience in hospitality or a similar guest‑facing role (preferred).
• Flexibility to work weekends, public holidays and varying shifts.
• Valid driver’s licence and willingness to live on‑site in a remote location.
• Well‑presented, detail‑oriented and able to build strong relationships with guests.

Required skills

• Familiarity with RMS or a comparable reservation booking system.
• Proficiency in Microsoft Office applications.

What we offer

• Competitive salary and benefits package.
• Discounted accommodation and meals on‑site.
• National discounts on tours and other G’day Group properties.
• Structured training, career development and mentoring opportunities.