Guest Service Agent

About the role

As a Guest Service Agent at Mantra 2 Bond Street in Sydney’s CBD, you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless stay from check‑in to check‑out. You will represent the hotel’s brand, promote its amenities and provide local knowledge to enhance the guest experience.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle reservations accurately.
• Communicate effectively with guests and team members to resolve issues and ensure smooth operations.
• Promote hotel services, dining venues and local attractions, offering personalized recommendations.
• Maintain guest accounts, process payments and record transactions in the property management system.
• Work flexible shifts, including nights, weekends and public holidays, to meet hotel staffing needs.

Required profile

• Previous experience in hotel front‑desk or similar hospitality role.
• Strong organisational and time‑management abilities, with capacity to multitask under pressure.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency in handling reservations and guest account management.

What we offer

• Access to Accor’s global benefits, including ALL Heartist Membership discounts.
• Opportunities for career development through Accor Academy and Typsy training platforms.
• Potential for networking within a worldwide community of over 300,000 hospitality professionals.