Communications and Engagement Officer

About the role

The Communications and Engagement Officer will support Government Shared Services in delivering clear, engaging communications across a range of digital and internal channels. Working closely with the Principal Communications Specialist, you will create content, help shape communication strategies and strengthen stakeholder relationships in a fast‑paced, collaborative environment.

Key responsibilities

• Develop and deliver high‑quality communications and engagement content for digital and internal audiences.
• Support the design and implementation of integrated communications and stakeholder engagement strategies.
• Maintain and update website and platform content, ensuring accuracy and timeliness.
• Monitor and evaluate communication activities, producing reports and insights for continuous improvement.
• Coordinate events, forums and engagement activities, handling logistics and supporting materials.
• Build and maintain strong relationships with stakeholders to understand and meet their communication needs.
• Provide project coordination and administrative support to ensure initiatives are delivered on time and within scope.

Required profile

• Strong written and visual communication skills with the ability to produce clear, engaging content.
• Experience supporting communications and engagement strategies in a complex environment.
• Ability to manage competing priorities and meet tight deadlines.
• Excellent stakeholder engagement skills with a collaborative, customer‑focused approach.
• Analytical capability to monitor performance and identify improvement opportunities.
• Sound project coordination skills, attention to detail and outcome orientation.

Required skills