Receptionist – Dental Clinic

About the role

The receptionist is the first point of contact for patients at our Gladstone dental clinic. You will create a welcoming atmosphere, manage the flow of appointments and support the dental team with everyday administrative tasks. You will also handle patient check‑in, process payments and ensure the confidentiality of health information.

Key responsibilities

• Greet patients warmly and ensure a positive first impression.
• Coordinate appointment bookings and maintain an up‑to‑date clinic schedule.
• Answer incoming phone calls, respond to patient inquiries and direct calls as appropriate.
• Process patient check‑in and checkout, including payment handling.
• Keep the reception area clean, tidy and presentable at all times.
• Maintain patient records and ensure confidentiality of personal data.
• Provide general administrative support to dentists and clinical staff, including filing, data entry and inventory of reception supplies.

Required profile

• Excellent interpersonal and communication skills.
• Professional appearance and a friendly demeanor.
• Strong organisational abilities and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Basic proficiency with office software and computer systems.

Required skills