Operations Support Agent

About the role

The Operations Support Agent ensures that freight is handled, sorted, and moved within the depot with the highest safety standards. You will play a key part in keeping shipments flowing smoothly and on time while supporting front‑line operations.

Key responsibilities

• Handle and sort freight, applying strict safety protocols.
• Label and route consignments to the correct delivery area with high accuracy.
• Move consignments safely within the depot and manage internal ramp activities.
• Complete administrative tasks such as data entry, dispatch coordination, and documentation.
• Collaborate with team members to achieve efficient turnaround times.
• Perform additional duties as assigned by supervisors.

Required profile

• Secondary education or equivalent.
• At least two years of relevant experience (four years for senior‑level roles).
• Ability to work safely in a fast‑paced depot environment.
• Team‑oriented mindset with strong attention to detail.

Required skills

• Forklift operation (licence preferred but not essential).
• Data entry proficiency.
• Labeling and sorting of shipments.
• Basic knowledge of ramp and dispatch activities.

What we offer

• Opportunity to work for a globally recognised logistics leader.
• Inclusive and diverse workplace culture.
• Potential for career growth within FedEx’s extensive network.