Guest Service Agent – Front Desk Hospitality Role

About the role

As a Guest Service Agent at Mantra Charles, you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless stay from check‑in to check‑out. You will work in a vibrant hotel environment located in the cultural heart of Launceston, Tasmania.

Key responsibilities

• Provide attentive, personalised service to every guest, creating a VIP experience throughout their stay.
• Communicate effectively with guests and team members to ensure smooth operations.
• Resolve guest issues promptly, turning challenges into positive outcomes.
• Promote hotel amenities, restaurants and local attractions with thorough product knowledge.
• Accurately manage reservations, guest accounts and check‑in/check‑out procedures.

Required profile

• Previous experience in hotel front‑desk or guest‑service roles is an asset.
• Ability to multitask and thrive under pressure with strong organisational skills.
• Excellent written and verbal communication.
• Flexibility to work varied shifts, including nights, weekends and public holidays.

Required skills

What we offer

• All Heartist Membership – discounts on accommodation and F&B worldwide.
• Family & Friends discounts on stays and events.
• Access to Accor Live Limitless loyalty program.
• Career development through Accor Academy, Typsy and global networking.
• Opportunities for international mobility within Accor’s global portfolio.