APS4 Administration Officer – Federal Government (Sydney)

About the role

This 6‑month fixed‑term position supports daily operations within a clinical service environment for a Federal Government agency serving Australia’s veteran and defence community. You will be the first point of contact for clients and stakeholders, helping to ensure smooth service delivery and the rollout of a new case management system.

Key responsibilities

• Manage inbound calls and act as the first point of contact for clients and stakeholders.
• Respond to administrative, access and technical enquiries.
• Book and manage appointments and handle online enquiries.
• Complete general administrative tasks and overflow work.
• Maintain accurate records, perform data entry and update client information.
• Work across multiple IT systems to manage client data efficiently.
• Support learning and development activities and assist with training delivery.

Required profile

• Proactive, organised and able to work in a busy, fast‑paced environment.
• Strong administrative and organisational abilities.
• Excellent communication and interpersonal skills.
• Ability to obtain a Working with Children or Vulnerable People check.
• Ability to obtain and maintain a Baseline security clearance (highly desirable).

Required skills

• Salesforce (experience highly regarded)

What we offer

• 6‑month contract with an option to extend, full‑time onsite in Sydney CBD.
• Hourly rate of $54‑$58 plus superannuation.
• Valuable experience within a Federal Government environment.
• Ongoing training, coaching and development opportunities.
• Exposure to large‑scale system implementation projects and a supportive, inclusive team culture.